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Outsourcing is out, and AI in IN. Here’s how Help Desk Startups are making outsourcing customer support a thing of the past with AI.

Startups are everywhere. You might’ve heard of a lot of success stories – Snapchat, Panda Express, Uber and many others. But still, there have been countless more that ended as failures. Many creative people out there have[…]

  In the rapidly evolving world of customer service, new technologies rise and gain widespread adoption with breakneck speed. We’ve seen this pattern play out many times over the years, from the introduction of outsourced call centers[…]

The new platform update is out! Rocketbots Platform v3.6 is live and ready to rumble with an all new UI and customer assignment and management.

Little did you know that Customer Service is the best profit center you possibly have.

That’s right, skip Facebook Bot Verification and don’t go through all the headache like other developers have. We’ll show you how!

Live Chat has never been more engaging than today since the introduction of Facebook Customer Chat. Here’s 10 ways it can help your business today. 😎

Here’s a great tutorial on how to get Facebook Customer Chat to work on Google Tag Manager

Managing a help desk can be hard with all the tech around businesses automating tasks these days. But for help desks, it’s really just an opportunity in disguise, and superheros all have disguises.

Creating a WeChat Official account is a pain, especially if you’re not in China. We’ll show you how to easily open and manage a WeChat Official account for your business.