Messaging apps are the new go-to channel for businesses to take advantage of when it comes to customer service. With messaging apps you’re always in your customer’s pocket.

With the advent of AI and Messaging Apps, there’s really no need to have staff at the helm 24/7. Here’s some great tips on how to use tech to make a 9 to 5 support team feel like it’s round-the-clock.

Sales support software are used by a sales teams to streamline finding leads, reach out to prospects and manage customer service channels.  With companies globally jumping on the bandwagon, you can’t ignore that the software is revolutionizing[…]

If whenever people mentioned internal communication tools, the first thing that came to your mind is one of those old school emails, then think again. It’s time for you to let go of the outdated communication method[…]

The adoption of Helpdesk support software has never been more prevalent; what was once only used by the big conglomerates can now be found in the office of companies of almost any structure and size. Helpdesk software[…]

Change is more than in the ether, it is real and it is now: how we buy and sell has already seen a total transformation with the widespread adoption of messengers. People are impatient – they want[…]

How Do You Measure Your Workforce Engagement? We all strive at keeping your employees happy in the workforce. But the question always comes down to this: how exactly can you tell if your policy works well or[…]

Before all-in-one messenger app came along, we are all doing it the same way: go for Whatsapp, Skype and Telegram to check personal texts from family and friends; then head to Gtalk, Facebook Messenger, HipChat and a[…]

Facebook Messenger and Google Hangout are both taking over how we communicate, but as with anything in life, choosing which platform is right for you is never going to take a ‘one-size-fits-all’ approach! We live in a[…]

When it comes to personalized experiences, few industries can match up to the exceedingly high expectations placed on modern hotels.