Join Rocketbots

Rocketbots is a Messaging CRM that makes chatting with customers over messaging apps as easy for businesses as sending and receiving emails. Since our inception in 2017, we’ve thought long and hard about how the medium of change will change customer relationships and reinvent customer conversations.

We started in Hong Kong and expanded our teams with an additional office before deciding to relocate everyone to our shiny new headquarters in Kuala Lumpur. To power our next phase of growth we’ve secured funding from a selection of Hong Kong & German VCs and we’re looking for a team of talented individuals to help us succeed.

We’re on a mission to redefine an industry! This is challenging work – but our brilliant teams make this journey thrilling. We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way. Come join us!

Office Manager / Admin

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Review and develop operational and admin policies and procedures
  • Oversee budgeting and expenditure related matters
  • Working closely with vendors and business teams in regard to office renovation and office spacing, planning and potential relocation matters
  • Ensure office equipment, repairs, maintenance, cleaning, inventory and maintenance reports
  • Liaise with external contractors and vendors
  • Ensure compliance with health and safety regulations
  • Implement relevant policies and health and safety measures into the office
  • Maintain office security and insurance coverage matters
  • Organise company events, luncheons and functions
  • Oversee travel, housing, rental, relocation matters
  • Liaising with travel agents, airlines, hotels and negotiating on behalf of the company on best corporate rates Accounting
  • Manage supplier accounts and negotiate contracts, quotes and payments terms

Digital Marketing Associate

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Plan and execute all digital marketing, including SEO/SEM, email, social media and/or display advertising campaigns.
  • Develop and maintain our corporate website including A/B page testing
  • Expand and test new opportunities and strategies to drive channel growth
  • Surface opportunities to test and implement programs that can effectively drive customer adoption across the customer base.
  • Conceptualize, create, and implement adoption-focused projects on a quarterly basis to address gaps in customer utilization.

Customer Success Associate

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Respond to inbound customer questions in a team environment, using our shared inbox tool to accelerate customer activation and engagement.
  • Surface opportunities to test and implement programs that can effectively drive customer adoption across the customer base.
  • Conceptualize, create, and implement adoption-focused projects on a quarterly basis to address gaps in customer utilization.
  • Monitor common customer questions/ concerns and partner with cross-functional teams to suggest solutions.
  • Empower customers to self-serve and help users navigate our on-demand success resources.

Content Marketer / Writer

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Produce high-quality B2B blog content for buyer personas at every stage of the buyer journey.
  • Copywrite for email, paid & social campaigns that educate buyer personas and address customer pain points.
  • Design, develop and maintain accurate and effective user-facing documentation.
  • The ideal candidate would also produce how-to videos based on written how-to content.

UX/UI Designer

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Create UI mockup deliverables (wireframes, UI mockups, prototypes, flows, etc.) to communicate ideas.
  • Facilitate product visions by researching, conceiving, wireframing, sketching, prototyping, and mocking up user experiences for our digital product.
  • Identify design problems and devise elegant solutions.
  • Make strategic design and user-experience decisions related to core, and new, functions and features.
  • Develop sound UX concepts, including the definition of customer needs, task analysis, and the creation of personas, storyboards, scenarios, user flows and use cases.
  • Improve designs via wireframe, prototyping and usability tests.
  • Improve user experiences based on insights from the data and research.
  • Stay current with latest UX design trends, tools and emerging practices.
  • Translate concepts into designs that illustrate simplicity despite system complexity.

Product Manager

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Driving new features forward in weekly sprints
  • Balancing new client requests, bugs, and the road map
  • Interact with client support to translate and prioritize tasks for Agile development team
  • Keep pace with rapid growth, lead design of new features from storyboards to user testing
  • Bringing a natural curiosity that drives your proven problem-solving skills
  • Digging into every aspect of a global cloud-based software platform
  • Improve our SaaS solution design based on data-driven decision making
  • Plan, design, develop and test our product
  • Research the SaaS products evolution and SaaS service support methods
  • Consolidate, revise and update internal reports weekly and monthly

DevOps Engineer

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Architecting, developing, and maintaining high quality, scalable web applications.
  • Troubleshoot production issues and coordinate with the development team to streamline code deployment.
  • Implement automation tools and frameworks (CI/CD pipelines).
  • Collaborate with team members to improve the company’s engineering tools, systems procedures, and data security.
  • Optimize the company’s cloud computing architecture.
  • Conduct systems tests for security, performance, and availability.
  • Help developer teams to deploy web code quickly and efficiently.
  • Work with infrastructure automation tools.
  • Work with cloud infrastructure providers.
  • Provide support for developer teams.

QA Engineer

Location: Kuala Lumpur, Malaysia

Responsibilities

  • Define, review, and implement quality assurance policies and procedures.
  • Design and write test plans and test cases based on user / product requirements.
  • Execute test plans and prepare test reports.
  • Report and reproduce defects found during testing or reported by users.
  • Assist in analysing the potential causes of defects based on observed test results.
  • Verify effectiveness of fixes and corrective actions.
  • Perform different types of testing on the target system.
  • Perform other QA administrative duties as needed.

Frontend Developer

Description
We require an expert JavaScript developer who has experienced in working with complex user interfaces. If you don’t merely know CSS, but literally breathe CSS; if you know how to write modular JavaScript, understand closures, promises, and the new ES6 features like nobody’s business; if you are a geek (with a sense of aesthetics), then we need you. Finally, most of our work is VueJS based, good command on the said framework, or any other for that matter e.g. Angular or React, is therefore absolutely imperative.

Responsibilities

  • Manage multiple projects, working alongside the backend development team to help generate creative and diverse client-side technical solutions.
  • Provide feedback on various elements of the projects; testing, validating and documenting work produced as part of the development process.
  • Work on SaaS platform.
  • Write Modular Javascript code for AJAX routes etc. in close collaboration with the backend team.

Sign Up Today

Try it free. No credit card required. Instant set-up.