Press Release

Rocketbots Recognized by FinancesOnline as Outstanding Customer Support Software

By November 9, 2018 March 21st, 2019 No Comments
Rocketbots Recognized by FinancesOnline as Outstanding Customer Support Software

Rocketbots was recently listed on the FinancesOnline business software review platform in a bid to stand toe-to-toe against customer chat giants. Rocketbots is disrupting the customer support software industry by introducing AI automation that requires no extra setup or cost.

While some major help desk brands are no stranger to AI integrations, the Rocketbots platform has AI embedded natively into it’s messaging backend that learns from typical human-to-human conversations, thus training the AI. By hybridizing AI with human agents, the Rocketbots platform seeks to enhance agents with AI, rather than replace them. The AI’s purpose is to save time and money by making an agent’s replies automated more and more over time as the AI learns, while still keeping a human in touch with the audience at large.

FinancesOnline is the first of many software review websites that Rocketbots is seeking to take a foothold and make waves in the changing perception of customer chats. Too much emphasis on chatbots being an end-all be-all solution to 24/7 live support have left larger companies with a bad taste in their mouth due to poor training methods, inevitable chatbot failures, and so on being the main culprits. Other pitfalls in customer satisfaction were also expounded in a live chat software research. Tackling perceptions as well as tackling the giants in traditional senses, Rocketbots is looking shake things up with a new method of artificially intelligent customer chats, and a pricing model that encourages scaling support, and not staff.

After a thorough Rocketbots features review, FinancesOnline’s experts commended the software’s smart AI-learning functionality for its capability to competently answer recurring questions. “From these lessons, the AI can provide answers to the most commonly asked questions, freeing you and your chat agents from the burden of responding to mundane queries so you can focus on other matters that are complex and require more specific expertise,” stated the review team.

They also cited centralized conversation management and enhanced marketing efforts as one of the main benefits businesses can derive from Rocketbots.

FinancesOnline’s long-tail curation process and handy account management is one of many reasons Rocketbots decided to list on their platform. With plentiful awards to be taken from the competition, high traffic, and newsletters, there are plenty of avenues for startups  to rise to prominence in the face of larger companies. This is why we are incredibly proud to receive two shiny awards from FinancesOnline: Great User Experience award for 2018 and Rising Star award for 2018. These awards recognize Rocketbots as an exceptionally designed software that is well-beloved by customers. This accomplishment is also supported by our user satisfaction rating, with Rocketbots recording a 100% score.

Iaroslav Kudritskiy

Iaroslav Kudritskiy

Iaroslav is the Chief Operating Officer at Rocketbots overseeing growth and operations. He is a graduate of the MBA program at the Chinese University of Hong Kong and his previous roles include positions at Kodak Alaris, Xaxis & Light Reaction.

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