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Frequently Asked Questions
Can I use Rocketbots for free?
Yes, our free plan gives you access to all features and channels up to 1,000 messages. You can use this plan to connect as many channels as you want and take our platform for a test drive, free of charge. When you are close to your message limit, we will remind you to upgrade.
Can I cancel at any time?
Yes, you can cancel your subscription at any time, just go to the “Billing“ section of the Rocketbots Platform, and click on “Cancel Subscription“.
Do you have any cancellation fees?
No. Rocketbots is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current month, but you won’t be billed again.
What happens if I go over the limit on the free plan?
Don’t worry, we’ll let you know when it’s time to upgrade and you will continue to receive all messages. However, you will not be able to send any messages until you visit the billing page and upgrade to a paid plan.
What counts as a message?
Any incoming or outgoing message received or sent through any of the channels is considered a message.
How can I upgrade my plan?
You can upgrade your plan at any time through the billing page of the Rocketbots platform.
What payment forms do you accept?
We accept most major credit cards including Visa, Mastercard, American Express and Discover. For large deployments or annual subscriptions, we can invoice you annually and you can pay by cheque or bank-transfer.
Are volume discounts available?
We offer customized pricing for large businesses and enterprises. If you forecast more than 100,000 messages per month, get in touch with us to talk about our enterprise plans and volume discounts.