Assignment and Marked Done are tools designed to help operators manage their contacts & conversations on Rocketbots. Assignment lets others know that a contact is waiting for help or being taken care of by an operator or manager. Done and it’s counterpart Pending let the operator or manager know if the conversation with the contact is open or complete.
Assignment and Marked Done are designed to work together to reduce the workload of the operator and manager. There are a few key actions that happen automatically to achieve this:
The Assignment drop-down and the Mark Done/Pending button is found on the top right corner of the Messaging Module. The Assignment drop-down may be used to Assign or Reassign a Contact to an operator or a manager. The Mark Done/Pending button may be used to change the status of a contact to Done or Pending.
As you chat with contacts you will need to navigate between contacts assigned to you and contacts that are unassigned. You can do this easily by switching between the 2 main tabs of the Contact List.
You can also view all contacts in your contact list.
All contacts filtered by Pending or Done
Or all contacts assigned to any operator or manager.
If you have any questions please don’t hesitate to contact us.
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