Invite as many team members to answer enquiries as you want. While Freshdesk automatically upgrades you to a higher billing plan if you exceed your number of agents, we will never charge you extra for giving more people access to the platform.
Rocketbots uses AI to learn from your conversations with customers so that it can start suggesting replies, even replying automatically. You won’t need to hire more staff to tackle more inquiries when the AI is already there to think for you.
It’s annoying when users leave the website and you can’t message them back. With the Facebook Web Chat Plugin and Rocketbots you can message users back or send broadcasts to segments.
Customer experience is one of the most important aspects of a business’s pre and post sales journey. With a ton of help desk and support tools out there, it can be hard to choose the one that’s right for you.
At first glance, Freshdesk is bad to the bone when it comes to customer support.
However, as their business grew, so did their price per agent.
Freshdesk charges per Agent, which means they are more expensive. Rocketbots gives you unlimited agents and unlimited contacts. You pay for what you use. As simple as that.