Do you need a live chat plugin on your website? It would be great if your web visitors would chat with you through Facebook Messenger and you could message them back any time you want. However, you would need some kind of Messenger Widget on your site. Guess what? There is one. It's called the Facebook Customer Chat Plugin, and we've got the ways to add Facebook Messenger to your website today.
In this article we're going to cover:
- What is The Facebook Customer Chat Plugin?
- How To Install The Facebook Customer Chat Plugin on Website
- How To Add Facebook Messenger to Website on WordPress
- How To Add Facebook Messenger to Website on Wix
- How To Add Facebook Messenger to Website on Shopify
- How To Add Facebook Messenger to Website on Squarespace
- How To Add Facebook Messenger to Website with GTM
- FAQ About Facebook Customer Chat Plugin
What Is The Facebook Customer Chat Plugin?
Facebook launched the Customer Chat Plugin in 2017. It is one of the Facebook widgets for website. What makes Facebook Customer Chat better than regular live chat? When chatting using the Facebook Web Chat, your website visitors are chatting with you through a Facebook Messenger widget. Once they send their first message, you'll be able to message them back and find out more info about them through Facebook Inbox. You'll even be able to send broadcast messages to all the people who spoke with you through the Facebook Chat Plugin.
It looks just like a live chat website plugin and it does add chat to your website, but the way it works means you basically add Facebook Messenger to your website.
How To Install The Facebook Customer Chat Plugin
We're going to show you how to install a Facebook Messenger Plugin for your website using a special code we developed at Rocketbots. This code is better because it makes installation easier. Instead of pasting the two codes in two different places, we've created a way integrate a Facebook Messenger widget into your website with just one code. To install this code using our script you'll need:
- A Facebook Page
- A Rocketbots Account (it's free)
- A Website
Now that you've got those out of the way, you'll just need to follow the steps below.
1 Log in to the Rocketbots platform and create a space. You will need a space to connect your Facebook page(s).
2 Select Facebook Messenger, press next then choose the Facebook Page you would like to connect.
3 Fill in your channel details and check add Facebook's Customer Chat Widget to your website?
4. White List Your Domains, Choose a Color and fill in your advanced settings.
The reference code allows you to start a unique onboarding automation, if the contact comes from the Facebook Customer Chat Plugin.
6. Done. Load your website, and the Facebook Messenger Customer Chat plugin will appear in the bottom right of the page.
How To Add Facebook Messenger to Your Website on WordPress
Make sure to follow steps 1 to 5 first. This will give you the code you need to copy into your WordPress site.
6 Add The Header and Footers Console on WordPress.
7 Navigate To Headers and Footers.
8 Add the Script To The Footer.
Done. You have now added Facebook Messenger Live Chat to your WordPress website.
How To Add Facebook Messenger to Your Website on Wix
Make sure to follow steps 1 to 5 first. This will give you the code you need to copy into your Wix site. Once logged into Wix and the site you want to edit has been selected, follow the steps below.
6 To open the Custom Code Form navigate to Settings > Advanced Settings > Tracking & Analytics > + New Tool > Custom.
7 To fill in the Custom Code Form enter information into Paste the code snippet here > Name > Add Code to Pages > Place Code in > Apply
(Note: If you have multiple domains an additional option Select the relevant domain will appear in the Custom Code Form)
8 Your new Facebook Customer Chat Plugin will appear on your Wix site
Done. You have now added Facebook Messenger Live Chat to your Wix website.
How To Add Facebook Messenger to Your Website on Shopify
Make sure to follow steps 1 to 5 first. This will give you the code you need to copy into your Sqaurespace site.
6 Navigate to Online Store and edit code.
7 Open the footer.liquid section and paste the script
Done. You have now added Facebook Messenger Live Chat to your Shopify website.
How To Add Facebook Messenger to Your Website on Squarespace
Make sure to follow steps 1 to 5 first. This will give you the code you need to copy into your Shopify site.
6 Login In To Squarespace, select your site and open Settings
7 Open Advanced Settings
8 Open the Code Injection console
9 Add the script
Done. You have now added Facebook Messenger Live Chat to your Squarespace website.
What if the user isn’t signed in?
If the user is not signed in to Facebook, the widget will still call out to the user to chat. Only this time they’ll be prompted to sign into Facebook. Which is as simple as Facebook popping up their own window in the user’s browser, and prompt a sign in.
How can I access the conversation?
Simply sign in to your Rocketbots account, and navigate to the Messages page in the lefthand menu. Here you’ll see a list of everyone who’s reached out to you.
How can I provide 24/7 support?
If you’ve connected your Facebook page with Rocketbots, you’ve already got the winning mix for a real 24/7 support experience in the palm of your hand. Rocketbots uses AI to learn from your conversations. As you continue chatting, the AI gets smarter until it’s ready to start automating responses for you. Making it more likely to have the platform respond to users after hours. So just keep chatting and soon you’ll have a true 24/7 support machine.
Why A Facebook Messenger Widget Is Better Than Live Chat
Facebook Web Chat Creates Persistent, Consistent Engagement
With traditional live chat website plugin, once the user has left the website, you've lost them forever. Your only hope of continuing the conversation is them returning to your site. This is no longer the case once you add Facebook Messenger to your website.
With a Facebook messenger widget on your website all your conversations are saved in Facebook Inbox. This means you can pick up a conversation with a user who chatted with you even if they left your website.
Along with the conversation, you get to see some of their basic profile info, helping you serve the customer better than any live chat could.
A Facebook Messenger Plugin Let's You Build A Facebook Messenger Contact List
Now that people can message you easily through Facebook using Facebook Customer Chat, they'll be added to your contact list forever.
You can think of a Facebook Messenger subscribers list the same way you do an email subscriber list. You can use this as a new communication channel with your audience. You can even use it to deliver messenger newsletters with 90% open rates and 60% click rates.
If you're interested in leveraging a Facebook Messenger plugin and learning about other Facebook Plugins for Websites you should check out these articles: